We want to make you feel welcome  and enjoy your experience on our site. Access our FAQ below or reach out with any additional questions or concerns. 

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DM customer support directly on twitter @thenewused

Frequently Asked Questions





Return Policy

While we hope that you are satisfied with your purchase, we understand that not all orders work out!

If you would like to return an item - please email within 5 days of receiving your item and we can help make arrangements to send it back

Questions Regarding COVID-19?

Click here to visit our COVID-19 page and learn a little more about how our idea was shaped by the pandemic 

Where can you find us? 

We are happy to call the Ballard neighborhood in Seattle our home (even though our business is fully digital)  

Send us some mail to: 
Thrift Collective LLC
1416 NW 46th St.
#122 Ste 105
Seattle, WA 98107